Shipping policy
Thank you for shopping with Sieaoenio.
We know that receiving your order on time is important. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect if a shipment is delayed or encounters an issue.
Order Processing
After your purchase is successfully submitted, our fulfillment team will begin preparing your order for shipment.
Most orders are processed within up to 3 business days. This period may include order verification, packaging, and transfer to the appropriate shipping carrier.
Orders placed during weekends are generally handled beginning on the following Monday or next available business day.
Please note that processing time is separate from the estimated delivery period.
Delivery Estimates & Shipping Cost
Sieaoenio provides international shipping to supported destinations.
Standard shipping generally takes approximately:
10–20 business days
after the order has been processed and dispatched.
A standard flat shipping charge of:
USD $5.99 per order
normally applies.
Delivery estimates are provided for guidance only and may vary depending on the destination and circumstances outside our control.
Circumstances That May Affect Delivery
Although we work with shipping partners to move orders as efficiently as possible, unexpected circumstances can occasionally delay delivery.
Possible causes may include:
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Customs inspections
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Carrier network disruptions
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Severe weather
-
Holiday shipping volume
-
Local delivery interruptions
-
International transportation delays
Where these circumstances occur, actual delivery may take longer than the standard estimate.
Shipment Tracking
Once your package has been handed over to the carrier, a Shipping Confirmation message will be sent to the email address associated with your order.
This email will normally contain your shipment tracking number.
You may use the tracking number through a compatible parcel tracking service such as 17TRACK.
Please allow several days for newly issued tracking information to become fully active. In some cases, a carrier may not display an update immediately after receiving the parcel.
Orders Shipped in Multiple Packages
Purchases containing more than one product may occasionally be separated into different shipments.
This may happen when products are stored at different fulfillment centers or when sending items separately allows us to dispatch them more efficiently.
As a result:
-
Your products may arrive on different dates
-
More than one parcel may be used
-
Each shipment may have its own tracking number
Receiving only part of your order does not necessarily mean the remaining items are missing.
Requesting an Order Change
If you need to correct your delivery information or request a change to an ordered product, please contact us as soon as possible.
Requests involving changes such as:
-
Shipping address
-
Recipient information
-
Product size
-
Product color
-
Quantity
should be submitted within 12 hours of placing the order whenever possible.
Please email:
and include:
-
Your order number
-
The email address used at checkout
-
A clear explanation of the requested modification
We will make reasonable efforts to update the order before fulfillment progresses.
However, submitting a request does not guarantee that the change can be completed. Once an order has entered processing or shipment, certain details may no longer be editable.
Failed or Missed Delivery Attempts
If a carrier attempts delivery and is unable to complete it, the courier may leave a notice or hold the parcel at a nearby collection point, post office, or delivery facility.
If this occurs, we recommend checking the tracking information first and contacting the local carrier for instructions.
Customers are responsible for:
-
Providing accurate delivery information
-
Monitoring shipment updates
-
Collecting parcels when required
Sieaoenio cannot accept responsibility for orders returned or lost because an incorrect address was supplied or a package was not collected within the carrier's required period.
What to Do if Your Order Is Taking Longer Than Expected
If your parcel has not yet arrived, please review the tracking history before contacting customer support.
If tracking has updated within the past 7 days
Your package is generally still moving through the carrier network. Additional delivery time may be required.
If tracking has shown no activity for more than 7 days
Please contact:
and include your:
-
Order number
-
Order email
Our team can then review the shipment information and assist with the next steps.
Lost Shipments
If a shipping carrier officially confirms that your package has been lost while in transit, Sieaoenio will arrange a replacement shipment at no additional cost, subject to review.
This protection applies to eligible packages that are officially determined to have been lost before confirmed delivery.
Packages Marked as Delivered
If carrier tracking shows that an order has been successfully Delivered, the shipment is considered completed.
If you cannot locate a package that has been marked as delivered, we recommend checking:
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Around your property or delivery area
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With household members
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With neighbors
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With building reception or management
-
With the local carrier
Packages that are lost, misplaced, or stolen after the carrier has confirmed delivery are not covered under our lost-in-transit replacement policy.
Where We Ship
Sieaoenio offers shipping to customers in many countries and regions worldwide.
If we are unable to fulfill delivery to a particular destination, we will contact the customer as soon as reasonably possible.
Depending on product availability and destination, orders may be dispatched from fulfillment facilities located in regions such as:
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United States
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Canada
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Australia
-
European Union
Certain orders may also be shipped directly from approved manufacturing or fulfillment partners.
Using multiple fulfillment locations helps us maintain product availability, delivery efficiency, and competitive pricing.
Customs, Duties & Import Taxes
International orders may be subject to customs fees, import duties, taxes, brokerage charges, or other government-imposed costs.
Unless otherwise stated during checkout, these charges are not included in the product price or standard shipping fee.
Any applicable customs duties, import taxes, or local charges are the responsibility of the customer.
Sieaoenio does not control these charges and cannot predict the exact amount that may be assessed by local authorities.
Address Responsibility
Please review your shipping address carefully before completing your order.
Customers are responsible for providing complete and accurate delivery information, including:
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Recipient name
-
Street address
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Apartment or unit number where applicable
-
City
-
Postal or ZIP code
-
Country
-
Contact telephone number where required
Sieaoenio is not responsible for unsuccessful deliveries, returned parcels, or shipment losses caused by incorrect, incomplete, or outdated address information provided by the customer.
Shipping Time Disclaimer
All shipping timeframes displayed by Sieaoenio are estimates rather than guaranteed delivery dates.
We cannot accept responsibility for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, weather conditions, transportation interruptions, or similar events.
Once tracking confirms successful delivery to the supplied destination, our responsibility for transportation of the package is considered complete.